Due to an overwhelming response, we’ve postponed DXCX Summit 2024 to a future date to effectively manage and enhance the overall experience. Stay tuned for the new dates.
The Summit
The Booming Customer & Digital Experience Landscape
The digital transformation and customer experience (CX) industry is experiencing phenomenal growth. In India alone, the market size is estimated to reach a staggering US$31.2 Billion in 2023, reflecting a significant rise in recent years. This growth is fueled by the ever-increasing importance of customer centricity in today’s digital-first world. Businesses recognise the immense value of creating seamless and personalized customer journeys, leading to a surge in investments in CX technologies and strategies.
Mumbai: A Catalyst for CX Innovation
As India’s financial and commercial capital, Mumbai plays a pivotal role in shaping the nation’s CX landscape. With a thriving tech ecosystem and a burgeoning pool of talent, the city is fostering a dynamic environment for innovation in this critical domain. The Digital Transformation & Customer Experience Summit serves as a powerful platform for Mumbai’s businesses to connect with industry leaders, exchange best practices, and unlock the full potential of digital transformation for exceptional customer experiences.
Technology & Innovation
Discover cutting-edge CX technologies like AI, machine learning, and automation that are revolutionising the way businesses interact with customers. Learn how to leverage these advancements to personalise your offerings, predict customer needs, and deliver exceptional experiences across all touchpoints.
Strategy & Implementation
Explore robust CX strategies tailored to the Indian market. Gain insights from industry experts on crafting an actionable roadmap for digital transformation, fostering a customer-centric culture within your organisation, and driving measurable business outcomes.
Measurement & Optimisation
Understand how to measure the impact of your CX efforts effectively. Learn best practices for data-driven decision-making, continuously optimising your customer journey based on customer insights and maximising your return on investment (ROI).
The DXCX Summit brings together a powerful confluence of industry leaders, decision-makers, influencers, and knowledge experts. The summit fosters a dynamic environment for collaboration, knowledge sharing, and deal-making.
This dynamic event explores the hottest topics shaping the future of customer experience and talks about the future of India’s Digital Transformation from the heart of Mumbai.
The Digital Transformation & Customer Experience (CX) Summit in Mumbai is your gateway to unlocking unparalleled business growth and propelling your organization to the forefront of the digital revolution. This premier event caters to a diverse range of industry leaders and decision-makers.
