Digital Transformation & Customer Experience Summit in Dubai

Digital Transformation And Customer Experience Summit

“Enabling Digital Transformation to Embrace Customer-Centricity”

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The Summit

Digital Transformation and Customer Experience Summit: Reimagining Customer Centricity in Dubai’s Booming Tech Landscape

Dubai is poised to become a global leader in digital transformation, fueled by a rapidly growing market. The Middle East and North Africa (MENA) region’s digital transformation industry is currently valued at US$55 billion, and with a projected growth to US$418 billion by 2034, the potential is undeniable. This summit, focusing on the intersection of digital transformation and customer experience (CX), will delve into the key drivers propelling this growth and explore how businesses can leverage them to thrive in the digital age. The summit will provide a platform for industry leaders, technology experts, and business visionaries to discuss and debate the evolving digital landscape. By fostering collaboration, thought leadership, and knowledge sharing, this summit will equip businesses with the tools and strategies they need to stay ahead of the curve in the digital era.

This summit promises to be a valuable event for anyone seeking to unlock the potential of digital transformation and build customer-centric experiences in the dynamic market of Dubai.

Region’s Embrace of Digital Transformation

The MENA region is witnessing a surge in digital adoption across sectors. Governments are investing heavily in infrastructure, fostering innovation hubs, and promoting tech-driven solutions. This widespread acceptance is creating fertile ground for businesses to implement cutting-edge technologies like Artificial Intelligence (AI) in customer service. The AI-assisted customer service market alone is expected to witness significant growth, underlining the increasing importance of personalised and data-driven experiences. This summit will explore how businesses can capitalise on AI and other transformative technologies to automate tasks, streamline interactions, and deliver exceptional customer experiences.

Dubai: A Hub for Innovation & Transformation

Dubai, with its focus on becoming a global innovation leader, is playing a pivotal role in driving the MENA region's digital transformation journey. The city boasts state-of-the-art infrastructure, supportive government policies, and a vibrant tech ecosystem that fosters collaboration and growth. This summit will showcase Dubai's role as a hub for innovation, attracting leading technology companies and startups alike. This summit will explore how Dubai has capitalised on AI and other transformative technologies, including a government body associated with AI.

The Future of the Digital Era in Dubai

By delving into the future of the digital transformation landscape, this summit will explore emerging trends that will shape customer experiences in Dubai. Attendees will gain insights into areas like Omnichannel Customer Journeys that are creating seamless experiences across all touchpoints, from mobile apps to physical stores. Data-driven strategies utilise data analytics to personalise customer experiences and anticipate needs. The Rise of Automation by implementing AI and automation to improve efficiency and enhance customer service.

DXCX Summit Dubai

Attendee Profile

The Dubai Digital Transformation & Customer Experience Summit attracts a powerhouse of attendees who influence, decide, and deal. Here's a breakdown of the key players you'll meet: decision-makers meet influencers, and dealmakers connect with innovators. This unique blend fosters a dynamic environment for fostering a collaborative ecosystem that fuels Dubai's digital transformation journey.

DXCX Summit Dubai

Key Highlights

Dubai is poised to become a global leader in digital transformation, and the Dubai Digital Transformation & Customer Experience Summit is your gateway to unlocking its potential. This summit isn't just about exchanging ideas; it's a business-driven event focused on deal making and forging strategic partnerships in the dynamic digital landscape.

DXCX Summit Dubai

Who Should Attend

The Dubai Digital Transformation & Customer Experience Summit transcends ordinary conferences. This event isn't just about C-suite executives and decision-makers; it's a symphony of deal-making that brings together a diverse range of players who power the digital transformation journey.

Industry Experts

250

Pre-Qualified Delegates

Solution Providers

200

Leading Organisations

Hours of Networking

Conference Agenda

Unlock the blueprint to success and chart your course to growth.

Day 1

6 November, 2024 9:00 - 10:00
Registration & Coffee
6 November, 2024 10:00 - 10:10
Welcome Address & Opening by The Financial Team
6 November, 2024 10:10 – 10:30
2024 Vision: Transforming Dubai's Digital Landscape for Customer Excellence
Keynote Session
- Empowering customers through personalised experiences
- Fostering a collaborative CX ecosystem
- Securing the digital future to ensure customer trust
6 November, 2024 10:30 – 10:50
Building a Digital Transformation Roadmap: Prioritizing Initiatives and Ensuring ROI
Session
- Strategising a roadmap that outlines key transformation initiatives, timelines, and resource allocation
- Exploring techniques for prioritizing projects based on potential impact, feasibility, and alignment with the overall vision
- Analyzing methods for measuring the ROI of digital transformation initiatives
6 November, 2024 10:50 – 11:30
Into the Future: Key Trends Shaping Digital Transformation in 2024 and Beyond
Panel
- Democratising AI, ML and blockchain to reshape industries and personalize experience
- Adopting hyperautomation to improve efficiency and produce higher-value tasks
- Rising customer data platform(CDP) to enable businesses to create 360-degree view of customers
- Unleashing the power IoT integration for seamless connectivity
6 November, 2024 11:30 – 11:50
Cloud-Powered Collaboration: Accelerating Remote Work Success
Session
- Exploring how cloud computing can ensure scalable remote work solutions
- Role of cloud computing in enhancing connectivity and accessibility
- Enhancing communication and collaboration with streamlined cloud-based tools
6 November, 2024 11:50 – 12:10
Networking Break
6 November, 2024 12:10 – 12:50
Omnichannel Orchestration: Delivering a Cohesive Customer Journey Across All Channels
Panel
- Strategies for creating a unified customer profile across touchpoints
- Integrating data from various channels to provide a personalized experience
- Measuring and optimizing customer journeys across the omnichannel landscape
6 November, 2024 12:50 – 13:10
Tech and CX: Transforming Experiences for Tomorrow
Session
- Enhancing customer interactions with AI-powered chatbots and virtual assistants
- Highlighting the role of AI in generating data-driven insights
- Analyzing the ethical considerations and potential challenges associated with adopting new technologies for CX
6 November, 2024 13:10 – 13:30
The Security Imperative in a Digital World: Protecting Data and Ensuring Customer Trust
Session
- Highlighting growing threats in the digital landscape
- Strategies for implementing robust cybersecurity measures to protect data and customer information
- Importance of data privacy regulations and compliance
6 November, 2024 13:30 – 14:30
Luncheon
6 November, 2024 14:30 – 15:10
Building a Data-Driven Culture: Leveraging Big Data Analytics for Smarter Decision Making
Panel
- From data collection to actionable insights - breaking down silos and fostering collaboration
- Choosing the right tools and techniques for different needs
- Measuring the impact of data-driven decisions and fostering continuous improvement
6 November, 2024 15:10 – 15:30
Immersive CX: The Future of Customer Engagement Through VR/AR
Session
- Showcasing practical applications of VR/AR for customer engagement
- Blurring the lines between physical and digital with VR/AR in the retail world
- Addressing concerns around accessibility, privacy, and potential user discomfort
6 November, 2024 15:30 – 15:50
Digital-First Marketing: Strategies for Crafting Customer-Centric Experiences
Session
- Leveraging data and analytics to create personalized CX
- Importance of omni-channel marketing integration
- Adopting agile marketing practices to respond to market trends
6 November, 2024 15:50 – 16:10
The Personalization Paradox: Balancing Automation with Human Connection in a Digital Age
Fireside Chat
- Exploring the growing importance of personalization in CX
- Leveraging AI and automation to personalize interactions and provide convenience
- Tailoring the blend of automation and human interaction based on customer preferences and journey stages
6 November, 2024 16:10 – 16:30
Agile Transformation: Revolutionizing Digital Strategies for Success
Session
- Building a culture of adaptability and continuous improvement - "fail fast, learn fast" approach
- Empowering teams and embracing change management
- Breaking down complex projects into manageable sprints to achieve well defined goals
6 November, 2024 16:30 – 17:30
Closing Remarks & Networking

Participate

We simplify planning, boost engagement, and create unforgettable experiences.

Sponsorship Packages

Gain exclusive access to a pre-qualified audience of decision-makers from across the globe. Showcase your brand, network with industry leaders, and close deals that propel your business forward.

Delegate Registration

Forge valuable connections with key players and turn connections into profitable collaborations. Discover groundbreaking ideas and trends that will transform your industry.

Speaking Opportunities

Engage with a room full of distinguished industry leaders and engage with a diverse audience and network. Gain visibility and recognition for your contributions to the industry.

Media Partnership

Access exclusive interviews, presentations, and industry trends to fuel your content creation. Position your media outlet as a trusted source for industry news and expand your reach.